UK: 03300 88 5786 & IRL: (01) 5314740 info@lanzarotevillachoice.com

Important Notice


We would like to reassure all our guests that we are here to assist you.
The Spanish government announced on Saturday 14th March an official restriction of movement due to Covid-19.
Spain re-opened their borders for travel on the 21st June 2020 but as of Saturday 25th July 2020, the FCO advise against on all non-essential travel to Spain, including the Balearic and Canary Islands. Please check here for up to date advice.
The situation is dynamic and we are here to help as much as possible as things develop.
Should you have any questions, concerns or need any advice about your future travel arrangements, please do not hesitate to contact us by email info@lanzarotevillachoice.com

Coronavirus and your Holiday


The impact of Coronavirus (Covid19) on the travel industry has been immense. We would like to assure all our guests that we are here to help with any questions or concerns that you may have.
We will continue to monitor the situation and update the following information wherever necessary.

We have put together this information page with a few commonly asked questions and concerns and we hope it helps put your minds at rest;

Q- What are my options if I am due to pay my balance payment?

A – If there are no travel restrictions in place we are taking the balances as normal.
If there are travel restrictions we would look to postpone the balance date so we can access the situation nearer your dates of travel. We will contact you should that be the case to discuss your options but please feel free to contact us if you have any questions.

Q- Am I entitled to a refund if I cannot travel due to travel restrictions?

A- If you book an accommodation only holiday you are not covered by the Package Travel Regulations so we cannot offer refunds. We do not arrange package holidays so are not required to be ABTA bonded.
For bookings taken after 14th March 2020,the pandemic and the consequences are no longer unforeseen or unexpected so normal booking conditions and cancellation charges will apply.
However, we still very much want to help and so in most cases we are working hard alongside the owners to offer other options but we are relying on the generosity of the owners and leniency of the terms and conditions.

Q- I have booked a holiday and I am worried it will be affected.

A- Please be rest assured that we are trying our best to help everyone. We will contact you at the time that your balance is due to discuss your options.

Q- What if I decide myself, I do not want to travel for dates in the future that restrictions are not yet confirmed for.

A- If official travel regulations are not in place and you decide not to travel then your booking would be subject to normal booking conditions and cancellation charges. We can provide you with a cancellation invoice to pursue things with your insurance company.

Q- I am considering booking a villa but I am worried about losing my deposit if I cannot travel due to Coronavirus.

A-Since 14th March 2020 when WHO declared a global pandemic, CoronaVirus and the consequences are no longer unforeseen or unexpected therefore there is a risk involved in booking. There are now travel insurance companies that will cover for Covid claims (please see below). Please ask us for more information at the time of booking.

Q- I do not have travel insurance. Should I buy it now?

A- Yes, we always strongly recommend you take out travel insurance at the same time as booking your holiday. Most travel insurers now are covering for medical and repatriation costs due to Covid-19 but few are covering for cancellations as well so please check the wording carefully. For insurance companies offering cover for certain CoronaVirus claims click here 
It is also worth noting that your European Health Insurance card (EHIC) will cover you for the cost of any state-provided healthcare in the EU until 31 December 2020. However, while you should always take the card with you, it is not a substitute for travel insurance.The impact of Coronavirus (Covid19) on the travel industry has been immense. We would like to assure all our guests that we are here to help with any questions or concerns that you may have.

We will continue to monitor the situation and update the following information wherever necessary.

We have put together this information page with a few commonly asked questions and concerns and we hope it helps put your minds at rest;