We would like to reassure all our guests that we are here to assist you. The Spanish government announced on Saturday 14th March an official restriction of movement which will last at present until mid May. Should you have any questions, concerns or need any advice about your future travel arrangements, please do not hesitate to contact us by email email@example.com
Coronavirus and your Holiday
The impact on Coronavirus (Covid19) on the travel industry has been immense. We would like to assure all our guests that we are here to help with any questions or concerns that you may have.
We have put together this information page with a few commonly asked questions and concerns and we hope it helps put your minds at rest;
Q- What are my options if I am due to pay my balance payment?
A – For the moment we are not taking any balance payments. What we are doing is rolling forward the date when we can review the situation again. Please contact us if your balance is due and you haven’t already been contacted by us.
Q- Am I entitled to a refund if I cannot travel due to travel restrictions?
A- We do not arrange package holidays so are not ABTA bonded. If you book an accommodation only holiday you are not covered by the Package Travel Regulations so we cannot offer refunds. However, we still very much want to help and so in most cases we are working hard to rearrange your booking to dates either later this year or in 2021.
Q- Will there be any additional charges if I move my booking to dates in the future?
A- In some cases there may be a small increase in price. For example if your original booking dates were during low season and you move your booking to dates during higher seasons, then there may be a slight increase in price.
Q- I do not want to move my booking to dates in the future, what are my options?
A- If you do not wish to move your holiday to dates in the future then we can provide you with a cancellation invoice to claim what you have paid with your insurance company or credit card providers. You must explain to them that you have booked accommodation only that is not protected by the Package Travel Regulations.
Q- I have booked a holiday this summer and I am worried it will be affected.
A- Please be rest assured that we are trying our best to help everyone and whenever it is possible, we are rearranging bookings for dates in the future. This way you will not lose your money paid and you will still be able to enjoy your holiday.
Q- What if I decide myself, I do not want to travel for dates in the future that restrictions are not yet confirmed for.
A- If official travel regulations are not in place and you decide not to travel then your booking would be subject to normal booking conditions and cancellation charges. We can provide you will a cancellation invoice to pursue things with your insurance company.
Q- I am considering booking a villa but I am worried about losing my deposit if I cannot travel due to Coronavirus.
A- We are accepting bookings for 2021 and later this year on the basis that if your travel dates are affected, then we can move your booking to dates further in the future.
Q- I do not have travel insurance. Should I buy it now?
A- We always strongly recommend you take out travel insurance at the same time as booking your holiday. However, most travel insurers have suspended new policies offering coverage due to Coronavirus related issues.