Deposit
A booking is not considered binding until such time as the deposit is received by us and the confirmation issued to you. Deposits are non refundable. The balance of the booking payment must be paid to us no later than 10 weeks prior to arrival. All bookings made less than 10 weeks before arrival date should send full payment to us on the day of booking. Clients who have not paid the balance by the due date are liable to have their booking cancelled with charges being applied in accordance with the scale below. We advise all clients to make the deposit payment by credit or debit card.
Accommodation only
Our contract with you is for accommodation only. It is your responsibility to arrange flights but we would ask you to ensure the accommodation you wish to book is available and has been reserved for you prior to booking your flights. We can place a property on hold for you for 24 hours to allow you to coordinate both accommodation and flights. If you do not confirm the booking within 24 hours, the hold will expire and the property will be placed on our available list again. Should your flight be subsequently cancelled or flight times altered, we will do our utmost to accommodate the changes but we cannot be held responsible if we are unable to do so. If you cancel your booking with us as a result, cancellation charges will apply according to our scale.
Travel documentation
It is your responsibility to ensure your passport and/or visa are in order. Holders of current UK and other EU member state passports do not require visas for travel into other EU member states. If you are unable to travel as a result of your documentation not being in order, you will not be entitled to claim any refund from us. Cancellation charges would apply according to our scale.
Due to local regulations, you may be asked for your passport details prior to arrival or on arrival. This would be for each adult in the party (over 16 years of age).
Insurance
All guests must ensure that they are fully covered with an adequate holiday insurance either at the time of booking or shortly after. Lanzarote Villa Choice are unable to help with any costs that would be covered by a holiday insurance
Circumstances outside our control.
We will do our utmost to provide you with the accommodation selected by you at the time of booking. If however, due to circumstances beyond our control, the accommodation becomes unavailable, we will offer you a property of comparable or higher standard. Should you choose not to accept the alternative offered, the booking will be considered as having been mutually cancelled and any monies already paid to us will be refunded to you. We cannot be held liable for any other costs incurred by you. We will not be liable for cancellation or charge to your booking as a result of war, riots, civil commotion, strikes or other industrial action, disasters, acts of God, government or local authorities or any other event outside our control.
Property Descriptions
We have taken every care to provide accurate and up to date information on this site. However, as all our Lanzarote villas and apartments are privately owned there may be occasions where particular facilities offered are no longer available. If you are booking your holiday based on a particular facility offered, please ensure we are made aware of this at the time of booking. Furnishings may differ from the photos.
Single sex and/or young groups
Many of our villas do not accept same sex groups, hen/stag parties and groups under the ages of 21 years. If any of these apply to your booking we must be advised of such before booking and we reserve the right to cancel your booking should we not be advised.
Occupancy
Lanzarote Villa Choice must be made aware of all guests that will be staying in the accommodation. Should there be more guests in the party than stated on your confirmation you will be asked to pay any additional charges. The accommodation and its facilities can only be used by guests known on the booking confirmation.
If you change your Booking
If you wish to change your booking, for example, change of date, we will do our best to accommodate these changes but it may not always be possible. These changes may incur a difference in price and may be subject to an administration fee. This will be notified to you before you choose to proceed with any change. Changes will be charged at £25 per change
Cancellation charges
If you decide to cancel your booking, you must notify us in writing. The effective date of the cancellation will be the date the written notice of cancellation is received by us. We will accept email notification as written cancellation provided this comes from the same email address as that used when the booking was made.
In exceptional circumstances, and by agreement with us, it may be possible to transfer a deposit paid for a holiday, subsequently cancelled, to another booking. In these circumstances, the deposit will be held by us until another booking has been made.
If you cancel your booking, you will be charged accordingly to the following scale.
Up to 70 days prior to arrival the deposit will be retained
From 69 days prior to the arrival date 100% of the total cost will be retained
NB; All deposits paid are non refundable
**We strongly advise that you take out travel insurance once your accommodation has been confirmed to protect yourself against cancellation due to circumstances beyond your control. Before you take out your insurance make sure that it will cover you for any eventuality
Currency and payment methods
All prices quoted on this website are in GB Pounds (£).
We accept payment by electronic transfer in GB Pounds (£)
Should you wish to make payment in Euros (€), please contact us. The amount to be paid will be calculated using the exchange rate applicable on that day and can be paid by electronic transfer.
We also accept payment by credit card. Payment by credit card is in GB Pounds (£)
Property check in and check out
Your accommodation is reserved for you from 14.00/15.00 on the date of your arrival until 10:00am on the date of your departure.
Breakages
The majority of our villas do not ask for a damage deposit and so that we can continue to avoid asking for a security deposit and work on an honesty basis we ask all guests to report any breakages or damages to the local villa managers or ourselves Lanzarote Villa Choice. You will be charged for any damage excluding wear & tear made to the property. We ask all guests to leave their accommodation clean and tidy on departure.
Conduct
Guests are fully responsible for their conduct in their accommodation and resort. Should Lanzarote Villa Choice receive complaints of willful damage to property or excessive noise we reserve the right to terminate your stay without refund.
Safety
It is the responsibility of the hire party to ensure that the facilities of the accommodation are used in a safe manner. On completion of the reservation information will be sent which must be read. We are unable to accept responsibility for any accident or injury which occurs in the provided accommodation.
Where properties have Childrens’ Play Areas, slides, swings, trampolines etc., these are used at guests’ own risk. The equipment must be used reasonably and children must be supervised at all times.
Swimming Pools
Swimming pools should be used with care and safety in mind and are at your own risk. No diving or pushing, no running and non swimmers and children should be supervised at all times.
It is forbidden to touch or change any of the swimming pool controls. If there is a problem with the swimming pool, the villa manager must be contacted immediately.
Appliances
Appliances should not be improperly used. Care must be taken at all times.The use of all electrical items such as- washing machine, dishwasher, iron, radio/cassette, kettle etc. is entirely at the discretion of the user, and we will not be responsible for any injury or damage that may be a result of such usage.
General
It is the guests responsibility to act with caution and care during their stay and familiarise themselves with the property, taking note of floors that may become slippery when wet, sliding doors, corners on furniture if there are children in the party.
Circumstances beyond our control
We are unable to accept responsibility for any inconvenience caused by disturbance of any kind, and at any time from neighbouring property, land, tenants/clients or animals. Or by the failure of local services for any length of time, such as electricity, water supply, wifi, electric or gas equipment. Or for the unavailability of any general amenities, including television), swimming pools that may have to be drained and refilled, serviced and maintained from time to time, road works or condition of roads
Difficulties in resort
In the unlikely event a difficulty should arise during your stay, it is of utmost importance that you report it to your local villa manager in resort. Should you not receive a satisfactory response, you must then report it to us as soon as possible by phone or email to allow us the opportunity to resolve it satisfactorily. We will do our utmost to resolve the situation, but would ask that you make allowance for local working times and holidays.
Unfortunately, we have no control over failure of public supply or utility such as water or electricity although we will do our utmost to ensure any disruption caused by such failure of supply is minimised.
If we are unable to resolve your problem during your stay, any complaint you may wish to make must be set by email to our office in Lanzarote, within 14 days of your return date. Please call us so we can confirm receipt of the email. The email should come from the same email address as that used when the booking was made.
Privacy Policy
To enable Lanzarote Villa Choice to process your booking we have to ask you for personal and private information.
What information will we collect?
We may collect all or some of the following information relating to you or other members of your party:
Names and contact/address details including telephone number and email address;
Credit/ debit card or other payment details (including card number, cardholder name, expiry date); this information is not stored anywhere as we are PCI Compliant.
What will we do with it?
(1) We will use your name, address and credit card details to complete your booking with us.
(2) We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
(3) For the purpose of completing your booking, we may have to disclose some of your information to the providers of the services making up your arrangements . We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
(4) Credit/debit card payments are processed via our merchant provider on their secure platform and include the amount, card holder name , card number, card expiry date and card cvc code. This information is required and necessary for the performance of our contract with you. We are certified as PCI Compliant.
(5) We may need to disclose your passport information where required by law, where such a request is made by a legal authority.
(6) We may need to disclose our customer list including any personal information relating to you to a third party who acquires or attempts to acquire all or substantially all of the asset/ stock in our company or our website.
(7) We may also disclose information to organisations who act as “data processors” on our behalf, or to other organisations that perform business functions on our behalf, some of whom are outside the UK/EEA. These functions include administration, providing services (and contacting you where necessary), customer care, business management and operation, re-organisation/structuring/sale of our business (or our group companies), risk assessment, security and crime prevention/detection, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends, dispute resolution, credit checking and debt collection.
(8) We may from time to time contact you with information about special offers, brochures, new products, forthcoming events or competitions. If you do not wish to receive such information, you may ask us in writing not to receive it.
We would also like to store and use your personal details for future marketing purposes (for example, emailing you our newsletter). All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
If you do not wish us to retain these details, please email us at info@lanzarotevillachoice.com
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
What can I do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us by email at info@lanzarotevillachoice.com
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.
You can also choose not to provide us with some of the information we request, however as a result we may not be able to complete your arrangements.
Opt-Out Policy
Subscribers can opt out of receiving further information from us at any time. You will also be given a fast and easy option of opting out on all communications. Email us at info@lanzarotevillachoice.com to unsubscribe.
Cookies
Our website, like most others, stores and collects information on your browser using cookies.
What are cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are.
Cookies collect information which allow our website to work as you expect it to.
By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.
Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser’s settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.
By using our website, you agree that we can place these types of cookies on your device.
Further information
If you want to learn more about the general uses of cookies, please visit Cookiepedia – all about cookies.
